Shipping policy
Shipping Policy
At HairWorks, we focus on providing high-quality hair extensions at competitive prices. To maintain this standard while keeping our pricing fair, we operate on a processing and delivery schedule designed to prioritise quality control and careful handling.
Processing & Dispatch
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Orders are processed within 1–3 working days.
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Once dispatched, delivery typically takes 10–14 working days.
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All delivery timeframes are estimates and may vary slightly depending on location and courier conditions.
We strongly recommend placing orders in advance of appointments, as most hair bookings are scheduled at least two weeks ahead.
Delivery Timeframes
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Standard Delivery (UK): 10–14 working days from dispatch
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Delivery times are not guaranteed and may be affected by courier delays or external factors beyond our control.
By ordering in advance, customers benefit from both reliable delivery and competitive pricing.
Shipping Costs
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Shipping costs are calculated at checkout and displayed before payment.
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Promotional or free shipping offers may be available from time to time.
Tracking Information
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Tracking details will be provided once your order has been dispatched, where available.
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Please allow time for tracking information to update after dispatch.
Important Notes
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HairWorks is not responsible for delays caused by couriers, incorrect address details, or circumstances beyond our control.
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Once an order has been dispatched, it cannot be cancelled or changed.
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Customers are responsible for ensuring their delivery details are accurate at checkout.
Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us with your order number. We will assist in tracking your delivery where possible.
Contact Us
For shipping enquiries, please contact us at:
hairworkscontact@gmail.com